Frequently Asked Questions
| 1. How do I login to the service? | |||||||||
| 2. How do I restart my virtual machine? | |||||||||
| 3. What do I do at the end of the day? | |||||||||
| 4. What should I do if I need technical support? | |||||||||
| 5. How do I check my email while out of the office? | |||||||||
| 6. How do I get my Blackberry phone connected to my email? | |||||||||
| 7. How do I get you connected to my virtual machine for technical support? | |||||||||
| 8. How do I get you connected to my Thin Client device for technical support? | |||||||||
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| 1. How do I login to the service? | |||||||||
| Once we have established an account for your organization, you will be assigned an intial username/password to access your virtual machine. If we have provided Thin Client devices, to get connected all you will have to do is sign in to the default page that is displayed once the Thin Client boots. If you are accessing the service from home, select and follow the client installation instructions appropriate for your operating system: Windows XP, Windows Vista, Windows 7. | |||||||||
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| 2. How do I restart my virtual machine? | |||||||||
| From time to time, your virtual machine may have a program that ends abnormally, and may need to be restarted. To restart your virtual machine, close out of any programs, click on the Start button, click Windows Security, click the Shut Down button, select "Restart" from the list, and then click the OK button.
Your virtual machine will restart as a normal Windows PC would. You will then be returned to the vWorkspace Web Access window. Click the "LOGOFF" button in the upper right hand corner of the window. Wait 2-3 minutes, and then login using your name and password. You will then be able to log back into your virtual machine. If you have any problems at all, please call our support line at 866-798-9448 so we can assist you. |
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| 3. What should I do at the end of the day? | |||||||||
| When you had a traditional PC, you probably exited out of all of your programs, then shut down your PC. With the way the virtual environment operates, it is not necessary for you to power off or shut down your virtual machine. Once you are finished for the day, close out of all your programs, click on the Start menu, click LOG OFF, then click the Log Off button. Your virtual machine will be logged off and any normal maintenance will occur in the middle of the night. Your virtual machine will then restart, and it will be ready for you to login to the next day. If you are using a Thin Client device, after you have been logged out of your virtual machine, you can power down the Thin Client. | |||||||||
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| 4. What should I do if I need technical support? | |||||||||
| If you are experiencing a total outage, please call our support line at 866-798-9448.
If you having other issues, please see our Support page for additional options. We provide support via phone, and by emailing your request to support@zerohassleit.com. We also have a knowledge base that may provide a quick answer to your issue. |
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| 5. How do I check my email while out of the office? | |||||||||
| From any internet capable PC (running Internet Explorer preferably), you can access your mailbox by utilizing our Outlook Web Access client. The site to access your email is https://site1.zerohassleit.com/owa
Your normal username and password that you utilize to connect to your virtual machine will also get you connected to your email. If you are accessing the site for the first time, you will have to select your time zone and several other settings. |
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| 6. How do I get my Blackberry phone connected to my email? | |||||||||
| Included with every user account is the Blackberry Enterprise Server. With this service, your email, contacts, tasks, and calendar items are synchronized automatically with your Outlook mail box. If you are a new Blackberry user or are upgrading your existing phone, please send an email to support@zerohassleit.com so that we can activate your Blackberry to function with Outlook. | |||||||||
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| 7. How do I get you connected to my virtual machine for technical support? | |||||||||
| Prior to opening a connection through our site, please send an email to support@zerohassleit.com to open a support case so we can get prepared for your connection. To get us connected to your virtual machine, please click Support link at the top of this page. On the support page, you can enter your name, and click the "Start Support Session" button. | |||||||||
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| 8. How do I get you connected to my Thin Client device for technical support? | |||||||||
| Prior to opening a connection through our site, please send an email to support@zerohassleit.com to open a support case so we can get prepared for your connection. To get us connected to your Thin Client, in your virtual machine, click Start, Disconnect, then click OK. Once your virtual machine has been disconnected, you will be returned to the vWorkspace Web Access window.
Click on the keyboard button between the CTRL and ALT on the left side. It will display the Start menu. Click on the Support Site menu item. Enter your name, then click the button to start the remote session. Click RUN twice when prompted, then click YES to get us connected. |
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